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	There are many ways that you can narrow down your search results by using advanced search operators or syntax. The following shows some examples of the search syntax. More details can be found here: http://lucene.apache.org/java/2_9_1/queryparsersyntax.html annual – will find all results containing the word annual. With this, and all of the searches below, it will also find other words that use the same root. Like annuals, annualized, annualization, etc. annual conference – will find all results containing the word annual or conference. If both words are there it will rank higher annual OR conference – will find all results containing the word annual or conference. This is the same as not putting in the OR since OR is the default annual AND conference – will return results that have both the word annual and the word conference in them “annual conference” – will find all results containing the phrase annual conference (both words used together) annual +conference – will find all results containing the word conference. If annual is also there it will rank higher. The + at the front of the word means that that word is required. annual -conference – will find all results containing the word annual as long as the word conference is not in the result. The - at the front of the word means that that word must not be there. (annual OR regional) AND conference – will find results that contain the word conference. If annual or regional are also there, the result will rank higher te?t – will return like test and text. The ? is a single character wildcard. Note: it cannot be used as the first character *tet – will return like test, text, and tee-shirt*. The matches 0 or more characters. Note: it cannot be used as the first character test~ - will return like test, text, rest, best. The ~ character performs a “fuzzy” search on the word finding words that are similar

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"it" 360° feedback business process hierarchy cpt ebp hpt i.q. system international society for performance improvement (ispi) international society for six sigma professionals (isssp) international systems audit and control association (saca) job job aid job aid vs. memory decision job analysis job description job level job model methods-means analysis needs analysis performance gap

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"It"

"It" is used as part of the Value Chain Model to indicate organization products or services.^[1]

^[1] Rummler, G. (2001). Performance Design Lab Glossary. Retrieved February 2012 from ISPI website: http://www.ispi.org/archives/Glossary/rummler.pdf

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Created By: Scott Rooke On: Apr 14, 2012 1:03 PM

Last Updated By: Scott Rooke On: Apr 15, 2012 9:13 PM

"Process Level

Process Level (as in Geary Rummler's three levels) is the work activities that produce organizational outputs and value to customers. These processes also must have direction, structure/design, and appropriate resources. The direction of the processes must be aligned with the direction of the organization.

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Created By: Jessica Charles On: Apr 18, 2012 2:06 PM

Last Updated By: Jessica Charles On: Apr 18, 2012 2:06 PM

360° feedback

360° feedback is a method or tool that provides opportunity for employees to receive performance feedback.

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Created By: Pamela Holtz On: Apr 17, 2012 10:44 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 10:49 AM

80/20 Rule

See Pareto Analysis.

BPTrends Glossary. (2008). Retrieved February 2012 from BPTrends website: http://bptrends.com/resources_glossary.cfm?displayMode=all

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Created By: Pamela Holtz On: Apr 17, 2012 10:54 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 10:54 AM

Access

Access is the characteristics of the educational system that present barriers to disadvantaged groups; getting into it, staying in it, obtaining equivalent outcomes (that more privileged groups attain).

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Created By: Pamela Holtz On: Apr 17, 2012 10:57 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 10:57 AM

Accomplished Performer

An Accomplished Performer (AP) is the worker(s) who routinely produces all major accomplishments at or above a defined, measurable standard.

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Created By: Pamela Holtz On: Apr 17, 2012 10:58 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 10:58 AM

Accomplishment

An Accomplishment is an output of human behavior.¹

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Created By: Pamela Holtz On: Apr 17, 2012 11:03 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:03 AM

Accountability

Accountability is responsible, reliable, or answerable behavior or practices; assumes willingness to be held accountable for adequate expertise and capability.

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Created By: Pamela Holtz On: Apr 17, 2012 11:04 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:04 AM

ACORD Insurance Framework

The Association for Cooperative Operations Research and Development (ACORD) is a major insurance company consortium. They are

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Created By: Pamela Holtz On: Apr 17, 2012 11:07 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:07 AM

Action Plan

An Action Plan is a plan containing tasks, responsibilities, time frames, resources, and budget to accomplish a project.

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Created By: Pamela Holtz On: Apr 17, 2012 11:09 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:09 AM

Activity

Activities are processes that can be sub-divided into smaller and smaller units or sub-processes. They can be a set of steps or tasks actually performed by a group of employees or by a software application. Activities represent a concrete process description.

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Created By: Pamela Holtz On: Apr 17, 2012 11:10 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:10 AM

Activity-Based Costing (ABC)

Activity-Based Costing (ABC) is a process-oriented approach to accounting that starts by determining how much it costs to perform each activity and then adds up activity costs to determine process costs, and so forth. The idea is to add together all the costs in a complete value chain, subtract the costs from the income for the product or service produced by the value chain, and thus determine the profit on the process.

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Created By: Pamela Holtz On: Apr 17, 2012 11:12 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:12 AM

Actuals

Actuals are the details/data about the current skills, knowledge, perspectives, and environment of individuals in an organization.^[1]

^[1]San

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Created By: Pamela Holtz On: Apr 17, 2012 11:14 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:14 AM

Ad Hoc Workflow System

Ad Hoc Workflow Systems are workflow systems that wait on users to indicate what should happen next. An insurance system might pull up documents for an underwriter only upon request.^[1]

See

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Created By: Pamela Holtz On: Apr 17, 2012 11:19 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:19 AM

Adaptive System

An Adaptive System is a system that is guided by both internal and external feedback. The external feedback is the basis for setting direction or long-term goals. The internal feedback is the basis for adjusting performance to attain short-term and long-term goals. Contrasted with a guided system that is guided by internal feedback alone.

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Created By: Pamela Holtz On: Apr 17, 2012 11:16 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:16 AM

ADDIE Model

ADDIE stands for Analysis, Design, Development, Implementation, and Evaluation. The ADDIE Model is process of (instructional) program development from start to finish and the five steps are used as a model of Instructional Systems Design.

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Created By: Pamela Holtz On: Apr 17, 2012 11:18 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:18 AM

Administrative Workflow ...

Administrative Workflow Systems are workflow systems that keep track of what individuals are doing and assign new tasks according to some set of rules. ^[1]

See Ad Hoc Workflow Systems and Transaction or Production Workflow Systems.

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Created By: Pamela Holtz On: Apr 17, 2012 11:20 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:20 AM

Advance Organizer

An Advance Organizer is upfront content that provides a context or framework for the material presented subsequently. Advance organizers are especially important when the behavior involves the learning of a long sequence and the behavior is not job-aided.

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Created By: Pamela Holtz On: Apr 17, 2012 11:21 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:21 AM

Algorithm

An Algorithm is a type of job aid which presents the task as a series of binary decisions (Yes/No). Algorithms attempt to cover 100% of the possibilities and are employed when the decision-making task is complex.

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Created By: Pamela Holtz On: Apr 17, 2012 11:22 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:22 AM

Alpha Testing

Alpha Testing is the first round of formal testing in the development of a product.^[1]

^[1] Wallace, G. W. (1999). lean-ISD. (pp. 393-400). Naperville, IL: CADDI Press.

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Created By: Pamela Holtz On: Apr 17, 2012 11:23 AM

Last Updated By: Pamela Holtz On: Apr 17, 2012 11:23 AM

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